Shipping and delivery
We strive to make the ordering and delivery process as easy as possible for our customers. If you encounter unexpected questions or other problems, please feel free to contact our Customer Service turn around.
Delivery
Average delivery time
Cutoff time 22:00 (GMT-05:00) Eastern Daylight Time (Toronto)
Order processing time 1-3 business days (Mon-Fri)
Delivery time 4-8 business days (Mon-Fri)
It takes around 1-3 business days for the order to get processed. After your order has been processed, it takes around 4 to 8 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays may cause delays which might take 5–11 business days for shipment.
Our products are shipped directly from the supplier to you. This unique business model allows us to save enormous storage and transportation costs, offer the products at a cheaper price than our competitors and cover the shipping costs ourselves.
Postage costs
Shipping is free. We cover the shipping costs and delivery to your home is 100% FREE.
track your order
You can track your order via our Track & Trace page. The Track & Trace can be tracked online at any time, 2 – 3 days after placing your order, so you know exactly when to expect your products at home. Click here to track your order: Track order
Delivery companies in Canada
We usually use Canada Post and UPS for our deliveries to Canada
Questions about your order?
Do you have any questions about your order? We recommend that you first takea look at the frequently asked questions page. Is your question not listed here?
Please click here to contact us directly: Contact us
Order
ordering process
If you want to order one of our products from Artist of Homes, you must first add the desired product to the shopping cart on the product page. You do this by clicking on the "ADD TO CART" button.
Here it is important to check whether you have selected the correct variants. If everything is OK, click on the "Proceed to checkout" button. On the information page you must enter the correct address details. Make sure that all information is entered correctly. If this information has been entered correctly, you can click on the "CONTINUE SEND" button.
On the "Shipping" page there is the opportunity to double-check the provided address information. You can also see that every shipment within the Netherlands is delivered completely free of charge. You can now proceed by clicking on the "PAY" button.
Secure payment
After selecting the correct payment method, you must click the "Complete Order" button. You will then be redirected to the secure payment environment of the payment method you selected.
Follow the instructions on the relevant page to complete your order. If you encounter any unexpected inconvenience with your order, you can always contact us: Contact Us
PAYMENT OPTIONS
- Paypal
- Visa
- MasterCard
- American Express
- Union Pay
- Shop Pay
- Google Pay
- Apple Pay
Return products
If you are not completely satisfied, you can simply return the product without giving any reason. Please note that the product must be in new condition. Do
you have any questions about our return policy? Then take a look at our exchange and return page: Exchange and return
If you would prefer to receive personal assistance, please feel free to contact us: Contact us